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With the recent Facebook IPO and all of the hubbub about the company, I’m sure many small businesses are revisiting the question that they have
So I have a lot of friends that are real estate professionals – and by professionals I MEAN professionals. These people pride themselves on their
A typical day I was in a local mom-and-pop sporting goods store the other day with my family to pick up some tee ball gear
So yesterday morning, Google started rolling out the new redesign of Google+. I’m not going to say it’s better and I’m not going to say
We are currently in the process of selling our house, and my friend Patrick’s post prompted me to write about the irony of the sense-of-control
I wrote a post back in February about customer service and how important it was to respect and value your customers. I wrote it for
A Familiar Scenario Let’s say I owned a commercial website like, say, The New York Times online. I have editorial content and ads that run
NOTE: We are not big fans (pun intended) of Facebook business pages. We do have one but don’t put much effort into it since the
In the spirit of George Washington’s 280th Birthday tomorrow, I would like to pay homage to his leadership, work ethic, and ideology. Anyone who knows
I am your customer I am someone that you should appreciate and hope to develop a relationship with I don’t want to be ‘sold’,
While I was waiting on a train yesterday that never came, I pondered this thought as I grew more and more frustrated with the MTA.
Writing,images and video by Phacient Consulting is copyrighted and licensed under a Creative Commons License. Based on work at www.phacient.com. 