I am your customer I am someone that you should appreciate and hope to develop a relationship with I don’t want to be ‘sold’, I want information I am not an annoyance, I am someone you should be happy to educate on your business and the things you offer I am not someone for you to match wits with I am not someone to lie to, … [Read more...]
To Be a True Market Leader, Good Product is Half the Battle
While I was waiting on a train yesterday that never came, I pondered this thought as I grew more and more frustrated with the MTA. I brooded, "If I did this to my clients they wouldn't think twice about leaving me". Of course I don't have the luxury of being a city funded, mandatory tax line item, 'make no apologies for anything' monopoly so that … [Read more...]