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Sometimes you have to throw logic out the window. I have many conversations with people about their businesses. I try to keep things lighthearted and
So Google+ turns a year old. 17 interesting things you should know. So after a short writing hiatus due to moving, work, and life I
So some pretty interesting things happened this week in terms of social media, user experience and advertising. After taking much of this activity in, I’ve
In case you haven’t been paying attention, this week has been a pretty huge week for Google. They have made some big announcements that, I
The New Phone is Here! The New Phone is Here! I know, it sounds like a scene starring Navin R. Johnson but I just can’t
A typical day I was in a local mom-and-pop sporting goods store the other day with my family to pick up some tee ball gear
So yesterday morning, Google started rolling out the new redesign of Google+. I’m not going to say it’s better and I’m not going to say
I wrote a post back in February about customer service and how important it was to respect and value your customers. I wrote it for
A Familiar Scenario Let’s say I owned a commercial website like, say, The New York Times online. I have editorial content and ads that run
They say there’s such a thing as being too good at your job. Well, this is a post about just that. From time to time,
I am your customer I am someone that you should appreciate and hope to develop a relationship with I don’t want to be ‘sold’,
It seems like 99 out of 100 of the conversations I participate, observe, or read about involving social media is always focused on how we
Writing,images and video by Phacient Consulting is copyrighted and licensed under a Creative Commons License. Based on work at www.phacient.com. 