A typical day I was in a local mom-and-pop sporting goods store the other day with my family to pick up some tee ball gear
So yesterday morning, Google started rolling out the new redesign of Google+. I’m not going to say it’s better and I’m not going to say
Recently, I’ve gotten a few questions from people who are looking to get into blogging but don’t know where to start. It can be a
I wrote a post back in February about customer service and how important it was to respect and value your customers. I wrote it for
A Familiar Scenario Let’s say I owned a commercial website like, say, The New York Times online. I have editorial content and ads that run
They say there’s such a thing as being too good at your job. Well, this is a post about just that. From time to time,
I’ve gotta get this off my chest I’ve been considering writing this post for some time but recently there were just too many reminders throughout
The emotional play – it does work The other day during the annual GenBlue conference, Coldwell Banker debuted their new commercial. It’s an emotional approach
NOTE: We are not big fans (pun intended) of Facebook business pages. We do have one but don’t put much effort into it since the
I received an email the other day from a friend of mine who told me that I came up in a conversation he was having
In the spirit of George Washington’s 280th Birthday tomorrow, I would like to pay homage to his leadership, work ethic, and ideology. Anyone who knows
I am your customer I am someone that you should appreciate and hope to develop a relationship with I don’t want to be ‘sold’,
Writing,images and video by Phacient Consulting is copyrighted and licensed under a Creative Commons License. Based on work at www.phacient.com.