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We are currently in the process of selling our house, and my friend Patrick’s post prompted me to write about the irony of the sense-of-control in real estate. Any agent will tell you when selling your house to focus on the factors for which you can control: Price, condition, marketing, and so forth. It is [...]
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I wrote a post back in February about customer service and how important it was to respect and value your customers. I wrote it for a few reasons but the biggest one was that I had been witnessing really poor service on the parts of several business relationships personally and communicated to me by friends [...]
I am your customer I am someone that you should appreciate and hope to develop a relationship with I don’t want to be ‘sold’, I want information I am not an annoyance, I am someone you should be happy to educate on your business and the things you offer I am not someone for [...]
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I’ve gotta get this off my chest I have contended for years that real estate is not a consumer-focused industry. It’s ironic since it’s all about people. No matter what anyone says, it’s still an industry driven by nothing more than sales. If it weren’t then I can’t help feel that the industry overall would [...]
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